Salesforce DevOps / Process Analyst, Assistant Manager
State Street2 days ago
Mumbai, IndiaStaff+
Responsibilities
- Coordinate Salesforce releases across development, QA, UAT, staging, and production environments.
- Plan release scope, schedules, prerequisites, validation activities, post-deployment checks, rollback plans, and recovery activities.
- Manage metadata deployments, version control, branching, pull requests, merge coordination, release tagging, and deployment records.
- Identify deployment dependencies, metadata conflicts, test failures, environment-specific issues, and configuration drift.
- Define and maintain release checklists, operating procedures, governance controls, delivery documentation, and release calendars.
- Track change requests, approvals, risks, dependencies, defects, release readiness, compliance evidence, and segregation-of-duties requirements.
- Collaborate with Salesforce developers and administrators on Apex, Lightning Web Components, Aura, triggers, test classes, integrations, configuration, security, Flow, reports, dashboards, and sharing settings.
- Perform initial analysis of deployment errors, user-access issues, data issues, configuration defects, and release-related incidents.
- Coordinate sandbox refreshes, environment alignment, access readiness, endpoints, credentials, connected applications, integration settings, and scheduled jobs.
- Support test planning, defect triage, regression testing, UAT coordination, production validation, root-cause analysis, and corrective actions.
- Communicate release status, risks, dependencies, outcomes, and issues to business analysts, developers, administrators, QA, support, product teams, and other stakeholders.
- Monitor delivery metrics, identify bottlenecks and automation opportunities, and maintain troubleshooting guidance and knowledge articles.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Systems, or a related field, or equivalent practical experience.
- At least 3 years of experience in Salesforce DevOps, release management, Salesforce administration, development support, or process analysis.
- Hands-on exposure to Salesforce development concepts including Apex, test classes, SOQL, Lightning Web Components, Aura, integrations, and deployment dependencies.
- Hands-on Salesforce administration experience with objects, fields, security, Flow, validation rules, reports, dashboards, and data management.
- Experience with Git-based version control, branching, pull requests, merge conflict resolution, and code-review workflows.
- Experience supporting Salesforce deployments using change sets, Salesforce CLI, DevOps Center, Copado, Gearset, AutoRABIT, Azure DevOps, Jenkins, or comparable tools.
- Understanding of Salesforce metadata, sandbox strategy, release pipelines, deployment validation, and Apex test execution.
- Experience with Agile delivery, Jira or Azure DevOps work items, change requests, defect tracking, and release documentation.
- Strong analytical, troubleshooting, communication, documentation, and stakeholder-management skills.
- Preferred Salesforce certifications include Salesforce Certified Administrator, Platform App Builder, Platform Developer I, or a Salesforce DevOps-related certification.
- Preferred experience includes enterprise or financial-services Salesforce environments, CI/CD automation, static code analysis, quality gates, automated testing, Salesforce APIs, integration middleware, connected apps, OAuth, credential management, ITIL, incident and problem management, change management, release governance, audit, risk, compliance, access review, and production controls.
Benefits
- Inclusive development opportunities, flexible work-life support, paid volunteer days, and employee networks are offered.
- The employer is committed to equal employment opportunity and an inclusive workplace.
About State Street
State Street is a global custodian bank and asset manager serving institutional investors with investment servicing, fund accounting, trading/FX, data, and index/active strategies. Its products include State Street Global Advisors’ funds and ETFs, the Charles River Investment Management Solution, and the front-to-back State Street Alpha platform. Founded in 1792 and headquartered in Boston, the company is publicly traded on the NYSE (ticker: STT) and operates across major markets worldwide.