7 months ago
Remote, United Kingdom +6 moreSenior
Responsibilities
- Lead technical discovery for strategic opportunities and translate business goals into technical success criteria and evaluation plans.
- Design, scope, and execute customer POCs with defined datasets, metrics, and timelines.
- Build lightweight prototypes, sample integrations, and demonstrations using Deepgram SDKs and APIs.
- Advise customers on architecture for accuracy, latency, scalability, cost, cloud, self-hosted, hybrid, and data-residency requirements.
- Manage security and compliance discussions involving GDPR, ISO 27001, SOC 2, and vendor-risk reviews.
- Triage and debug evaluation issues while coordinating with Product, Engineering, and Support.
- Create reusable samples, reference architectures, runbooks, and field guides from recurring customer needs.
- Partner with Solutions Architects, Support, Account Executives, Customer Success Managers, and partners through customer expansion.
- Progress from low-risk support tickets during the initial ramp to owning strategic evaluations and complex technical wins.
- Lead customer architecture workshops, technical deal reviews, live demos, and pre-sales enablement across EMEA.
Requirements
- At least 5 years of experience in Solutions Engineering or a similar customer-facing technical pre-sales role.
- Professional software engineering experience in at least one of JavaScript, TypeScript, Python, or Rust.
- Hands-on experience with modern cloud platforms, Docker, Kubernetes, networking fundamentals, and secure API design.
- Demonstrated success leading enterprise-customer POCs and earning technical wins.
- Clear written and verbal communication with both technical and executive audiences.
- Preferred experience with speech recognition, text-to-speech, voice quality analysis, or AI agents orchestrating LLMs.
- Preferred familiarity with SIP, WebRTC, streaming, and WebSocket integrations.
- Preferred experience with self-hosted and hybrid deployments, Helm-based installations, and production observability.
- Preferred understanding of authentication, authorization, data residency, GDPR, and EMEA enterprise security reviews.
- Additional European language fluency, including German, French, Dutch, Italian, or Spanish, is preferred.
- Candidates must be based in an eligible EMEA country and have strong English communication skills.
Benefits
- Remote role across EMEA with periodic regional meetups, based in the United Kingdom, Ireland, Scotland, Switzerland, Germany, Austria, Netherlands, or Spain.
- Medical, dental, and vision benefits, with region-specific administration through an Employer of Record where applicable.
- Annual wellness stipend, mental health support, life insurance, short-term disability insurance, and long-term disability insurance.
- Unlimited paid time off, paid parental leave, flexible scheduling, and 12 paid US company holidays.
- Quarterly personal productivity stipend and a one-time home-office upgrade stipend.
- 401(k) plan with company match and tax savings programs.
- Learning and education stipend, conference and talk participation, Employee Resource Groups, and AI enablement workshops.
Tech Stack
Categories
Solutions Engineering
About Deepgram
Deepgram builds Voice AI infrastructure for developers, offering speech-to-text, text-to-speech, and voice agent tooling through real-time APIs and deployable on-prem software. Privately held and founded in 2015, the company is headquartered in San Francisco. Customers such as Twilio, Cloudflare, and Jack in the Box use its models to power production voice features; products include Nova-3 STT, Aura TTS, and a Voice Agent API.