5 hours ago
Remote, IndiaSenior
Responsibilities
- Gather system requirements for ITSM from end users, IT teams, and stakeholders.
- Customize ServiceNow applications and configure application UI, workflows, work orders, transfer orders, inventory, and technician locations.
- Configure REST and SOAP integrations between ServiceNow and other applications.
- Guide customers in translating ITSM, CSM, and ITOM business requirements into technical solutions.
- Support service mapping, impact assessment rules, event management work, validation, and user acceptance testing.
- Promote update sets and data across ServiceNow environments and remediate related production incidents.
- Coordinate with technical leads to maintain consistent service mapping and event management patterns.
- Maintain operational documentation and standard operating procedures.
- Lead, coach, and mentor software engineers delivering customer professional services projects.
Requirements
- At least 3 years of experience supporting ServiceNow implementation, administration, configuration, and/or development across two or more capabilities.
- Strong experience with ITSM, CSM, FSM, or related ServiceNow processes.
- Experience integrating ServiceNow with other systems using MID Servers and cloud-to-cloud integrations.
- Experience with SOAP, REST, and bi-directional automated integrations.
- Experience with data extraction technologies such as JDBC and ODBC or with ETL integrations.
- Experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
- Deep understanding of the ServiceNow CMDB and related processes.
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to create technical design documents and user documentation.
- Four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience.
- Willingness and ability to continue ServiceNow education and complete competency certifications and module accreditations.
- Preferred certifications include ServiceNow CSA, CAD, CIS-ITSM, and CIS-SAM/SAM Pro.
Benefits
- Official ServiceNow training and support for achieving multiple certifications.
- Ongoing opportunities to complete ServiceNow competency certifications and module accreditations.
- Inclusive and diverse workplace with equal opportunity and reasonable accommodation support.
Tech Stack
SOAP
Categories
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.