2 months ago
Base Salary
$160k - $205k/yr
Responsibilities
- Serve as the internal and external expert on Cresta’s AI Agent capabilities throughout the sales process.
- Partner with Core Solutions Engineers and own the AI Agent technical narrative.
- Design and facilitate technical discovery workshops and define implementation scope.
- Lead AI Agent use-case, integration, and API discovery.
- Own complex and high-stakes AI Agent demonstrations with the Core SE team.
- Help qualify and shape AI Agent opportunities early in the sales cycle.
- Build financial ROI models and contribute to ROI workshops and business cases.
- Collaborate with Forward Deployed Product Managers and Engineers on pre-sale-to-deployment handoffs.
- Synthesize opportunity patterns into structured feedback for Product and Engineering.
- Improve SE team AI Agent fluency through enablement, playbooks, and coaching.
Requirements
- At least five years of experience in a customer-facing technical role.
- At least one to three years of pre-sales experience selling to large enterprises.
- Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures.
- Practical understanding of APIs, integration patterns, and enterprise system connections to AI Agent workflows.
- Experience with Conversational AI, contact center platforms, or voice/chat automation technologies.
- Ability to communicate complex AI concepts as clear business value for technical and non-technical stakeholders.
- Workshop facilitation, collaboration, technical whiteboarding, and executive presentation skills.
- Strong organization, preparation, problem-solving, and ability to drive complex technical conversations to outcomes.
- Ability to write Python for prototyping, scripting, or demo customization is a plus.
- Familiarity with Salesforce.com and enterprise contact center technologies is a plus.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits for onsite employees
Tech Stack
Categories
Solutions Engineering
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.