Site Reliability Engineer I
Guidewire SoftwareResponsibilities
- Design, build, and operate reliable, scalable infrastructure for a multi-tenant SaaS platform.
- Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications.
- Develop internal tools, services, and frameworks that improve efficiency and reduce manual effort.
- Build and maintain observability systems for metrics, logging, tracing, and dashboards.
- Define and track SLOs and reliability metrics, and lead or contribute to incident response, root cause analysis, and blameless postmortems.
- Partner with development teams to improve availability, performance, scalability, resilience, and production readiness.
- Design and support secure access patterns using SSO, SAML, OAuth, and related identity systems.
- Create documentation, runbooks, and training materials while mentoring engineers and promoting reliability practices.
- Participate in a 24x7 follow-the-sun on-call rotation for critical production systems.
Requirements
- Strong programming skills in Python or Go; Java/Spring Boot is a plus.
- Deep experience with AWS and operating production systems at scale.
- Hands-on experience with Kubernetes, including EKS, Docker, Helm, CNI, Ingress networking, and Kubernetes primitives.
- Experience with Infrastructure as Code tools such as Terraform or Terragrunt.
- Solid understanding of Linux systems and networking fundamentals.
- Experience with observability platforms such as Datadog, Prometheus, OpenTelemetry, or CloudWatch.
- Familiarity with incident management and production support in microservices environments.
- Working knowledge of SSO, SAML, OAuth, identity providers, AWS IAM, VPC security groups, and Kubernetes security primitives.
- Experience with CI/CD and GitOps tools such as GitHub Actions, TeamCity, Jenkins, FluxCD, or Bitbucket.
- Experience with Kafka, SQS, Aurora, or RDS is a plus.
- Bachelor’s degree in Computer Science or a related field, or equivalent experience, is preferred.
- AWS or Kubernetes certifications, experience supporting large-scale SaaS platforms, exposure to KubeVela or Crossplane, and open-source contributions are preferred.
Benefits
- Work on a mission-critical global platform used by leading P&C insurers worldwide.
- Solve complex infrastructure problems at genuine scale in a collaborative, high-impact engineering culture.
- Opportunity to shape the future of Guidewire’s evolving cloud platform and leverage AI and emerging technologies.
- Participate in a distributed, global operating environment with a 24x7 follow-the-sun support rotation.
Tech Stack
Categories
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. More than 570 insurers in 43 countries, from new ventures to the largest and most complex in the world, rely on Guidewire products. With core systems leveraging data and analytics, digital, and artificial intelligence, Guidewire defines cloud platform excellence for P&C insurers. We are proud of our unparalleled implementation record, with 1,700+ successful projects supported by the industry’s largest R&D team and SI partner ecosystem. Our marketplace represents the largest partner community in P&C, where customers can access hundreds of applications to accelerate integration, localization, and innovation. For more information, please visit https://www.guidewire.com/.