8 months ago
Responsibilities
- Serve as the primary technical contact for trialing, new, and existing customers adopting and scaling EngFlow’s platform.
- Troubleshoot and resolve complex issues involving build systems, integrations, and environments.
- Help customers optimize EngFlow products and integrate them into developer workflows.
- Partner with Engineering on product bugs, performance regressions, and field feedback.
- Create and maintain internal and external technical documentation.
- Represent EngFlow in forums, Slack, GitHub, conferences, and the broader developer community.
- Improve operational excellence through metrics, tooling improvements, and automation.
Requirements
- At least 3 years of experience in software development, technical support, SRE, or developer-facing roles.
- Strong understanding of developer workflows and build systems; Bazel or Buck/Buck2 experience is a plus.
- Proficiency in at least one programming language, such as Go, C++, Java, Python, Rust, or JavaScript.
- Experience working in a Linux/Unix environment and with tools such as Docker, Terraform, or Kubernetes.
- Familiarity with at least one cloud provider, such as AWS, GCP, Azure, or OpenShift.
- Ability to communicate complex technical concepts clearly in writing and on calls.
- Experience writing or contributing to technical documentation or internal knowledge bases.
- Customer-centric mindset and enthusiasm for helping engineers solve difficult problems.
- Experience with asynchronous communication and distributed teams is a bonus.
Benefits
- Comprehensive medical, dental, and vision benefits.
- 401k or pension, parental leave, and generous vacation.
- Fully remote work arrangement with team meetups several times per year at destinations worldwide.
- Team events including tastings, games, and escape rooms.
Tech Stack
Categories
Solutions Engineering
About EngFlow
EngFlow builds a build-and-test acceleration platform for software engineering teams, providing remote execution, caching, and observability that integrate with Bazel, Buck, and CMake. It offers a cloud-hosted or customer-managed service with enterprise support from core Bazel engineers to speed up builds and optimize CI/CD pipelines. The company is privately held, founded in 2020, and headquartered in Austin, Texas.