21 days ago
Base Salary
$163k - $245k/yr
Responsibilities
- Develop and execute joint go-to-market strategies, solution positioning, and growth initiatives with Salesforce stakeholders and Merkle growth teams.
- Lead executive-level client and prospect conversations about customer experience transformation, AI, automation, loyalty, CRM modernization, and cross-cloud solutions.
- Serve as a trusted technical advisor throughout discovery, qualification, proposal development, and client presentations.
- Build strategic relationships with Salesforce, Merkle capability teams, and client stakeholders.
- Create solution narratives, offerings, accelerators, industry positioning, demonstrations, and thought leadership for Salesforce-powered customer experiences.
- Architect integrated customer experience solutions with data, experience, technology, and industry teams.
- Influence pipeline growth, account expansion, strategic pursuits, and new business opportunities.
- Support Salesforce alliance growth through marketplace engagement, executive relationship building, enablement, joint marketing, and emerging capability adoption.
- Guide strategic opportunities as a technical leader without owning delivery execution.
Requirements
- 15+ years of experience in solution architecture, consulting, alliance management, pre-sales engineering, digital transformation, or client-facing technology leadership.
- Strong Salesforce ecosystem expertise, including Salesforce Core and broader customer experience capabilities.
- Experience with AI, agentic business transformation, and business process automation.
- Experience building and executing joint go-to-market motions with Salesforce or another major enterprise technology platform provider.
- Demonstrated ability to engage executive stakeholders while maintaining credibility with technical and delivery teams.
- Experience translating business objectives into technology solutions and measurable outcomes.
- Ability to design, configure, and demonstrate Salesforce-based solutions in client-facing settings.
- Proven success supporting new business development, account growth, strategic pursuits, or complex client initiatives.
- Strong communication, storytelling, presentation, and executive engagement skills.
- Salesforce certifications and hands-on platform experience are preferred.
- Preferred experience includes Salesforce Data Cloud, Agentforce, AI Cloud, Loyalty Cloud, Marketing Cloud, Service Cloud, MuleSoft, middleware, APIs, integrations, enterprise architecture, and customer experience ecosystems such as Adobe and Microsoft.
- Experience in a consulting, agency, systems integrator, or enterprise technology organization and knowledge of customer data, personalization, journey orchestration, loyalty, CRM, and customer engagement platforms are preferred.
Benefits
- Annual base salary range of $163,000-$245,000 plus eligibility for discretionary incentive compensation.
- Medical, vision, and dental insurance; life insurance; short-term and long-term disability insurance; and 401(k).
- Flexible paid time off, at least 15 paid holidays annually, paid sick and safe leave, and paid parental leave.
- Full-time permanent position based in the USA, listed as remote in Maryland.
- Employees within commuting distance of Chicago, metro Detroit, Los Angeles, or New York City hubs are generally expected to work in the office three days per week, or two days per week in Los Angeles; remote designation may apply outside commuting ranges depending on role and business needs.
Categories
Solutions Engineering
About Dentsu
Dentsu is a global advertising and marketing services group that plans and buys media, develops creative campaigns, and builds data- and technology-led customer experiences for brands. It earns revenue from agency fees and media services across a network that includes Carat, iProspect, and Merkle. Founded in 1901 and headquartered in Tokyo, Dentsu is publicly traded in Japan and serves clients across many sectors worldwide.