Avanade

CRM Solution Architect

Avanade
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1 hour ago
Perth, AustraliaSenior

Responsibilities

  • Lead delivery engagements and provide architecture guidance for large, complex solutions spanning Dynamics 365 CE, Power Platform, AI, and other Microsoft technologies.
  • Contribute across project phases, including pre-sales, requirements assessment, solution scoping, architecture, design, implementation, and issue resolution.
  • Architect, design, configure, customize, and implement hands-on Dynamics 365 CE and Power Platform solutions.
  • Design conceptual and technical architectures and define technical, non-functional, and operational requirements.
  • Lead delivery teams and coordinate with clients, IT staff, business partners, cross-functional technology teams, and design teams.
  • Support product demonstrations, presentations, client action plans, and right-fit solutioning for ambiguous requirements.
  • Ensure project quality, timely delivery, and effective resolution of client issues.
  • Share technical knowledge through community and internal events and travel as required for pre-sales and project demands.

Requirements

  • Experience with Microsoft Dynamics 365 CE, Power Platform, Microsoft AI offerings, and the broader Microsoft ecosystem.
  • Consulting experience with external clients, including pre-sales, solutioning, product demonstrations, presentations, and pricing strategy awareness.
  • Implementation experience across multiple industries, with global or offshore CRM technology implementation and maintenance experience desirable.
  • Experience architecting large, complex solutions using the Microsoft technology stack.
  • Experience with Power Pages, Copilot Studio, Canvas and Model-Driven Apps, Power Automate, and Dataverse.
  • Experience configuring and customizing Dynamics 365 CE using Power Fx, plugins, JavaScript, Logic Apps, Azure Functions, and Web API.
  • Experience with Dynamics 365 CE DevOps for requirements management and application lifecycle management.
  • Experience in Software as a Service environments and both Agile and Waterfall delivery models.
  • Strong interpersonal, communication, client management, autonomous decision-making, and team collaboration skills.
  • PL-600, AI-900, or AZ-900 certification is desirable.
  • Australian citizenship is preferred, but permanent residents are also considered; candidates must be eligible to obtain security clearance.
  • Ability to be based in or relocate to Perth and travel interstate when required.

Benefits

  • The role is based in or requires relocation to Perth.
  • Interstate travel may be required based on project needs.
  • The position offers work supported by Avanade and exposure to evolving digital innovation and Microsoft technologies.

Tech Stack

Categories

Solutions Engineering
Avanade

About Avanade

10,000+ employees

Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth. As Microsoft’s Global SI Partner we combine global scale with local expertise in AI, cloud, data analytics, cybersecurity, and ERP to design solutions that prioritize people and drive meaningful impact. We champion diversity, inclusion, and sustainability, ensuring our work benefits society and business.

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