2 months ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, configure, integrate, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Build and deploy AI-powered workflows involving agents, prompts, RAG, and evaluations using real users and data.
- Own deployment, adoption, optimization, troubleshooting, and ongoing success for customer solutions.
- Assess operational workflows, define success metrics and baselines, and iterate solutions until adoption and mission impact are demonstrated.
- Lead relationships with agency leadership and operational stakeholders, including QBRs, mission reviews, and strategic planning.
- Capture customer insights and reusable implementation patterns for Product and Engineering roadmap and playbook development.
- Maintain an onsite presence of approximately 3–4 days per week and support Sales-to-Post-Sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping production-ready automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and own hands-on builds through production delivery.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams, senior stakeholders, command staff, and operational users.
- Ability to manage ambiguity and competing priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Preferred experience in public safety, law enforcement, corrections, or other mission-critical operational environments.
- Preferred familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems.
- Preferred background in forward-deployed engineering, solutions architecture, or large-scale operational transformation.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all employees.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work approximately 3–4 days per week in the Orlando and Seminole County area.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.