Responsibilities
- Own end-to-end delivery of AI-driven ServiceNow solutions across multiple client engagements.
- Define and enforce architecture, governance, compliance, security, and observability standards for AI features.
- Lead discovery workshops, define AI roadmaps, and align solutions with client business priorities.
- Introduce generative AI and agentic design patterns into ServiceNow workflows.
- Mentor and manage cross-functional delivery teams while promoting product thinking and engineering excellence.
- Partner with leadership to scale AI adoption, manage risks, and develop sustainable delivery models.
Requirements
- At least 7.5 years of professional experience.
- 15 years of full-time education.
- Advanced expertise in ServiceNow architecture, including App Engine, Flow Designer, IntegrationHub, and Scoped Apps.
- Strong proficiency with Virtual Agent, AI Search optimization, and Now Assist configuration.
- Deep understanding of LLM integration, prompt engineering, and evaluation frameworks.
- Knowledge of agentic design patterns, orchestration frameworks, and RAG/vector search concepts.
- Familiarity with Azure OpenAI, AWS and GCP AI services, and enterprise AI model observability.
- Ability to implement Responsible AI practices, governance, and compliance standards.
- Experience with REST/SOAP integration patterns, MID Server, OAuth, and SAML.
- Ability to lead delivery teams, manage stakeholders, communicate with clients, influence decisions, and coach teams.
Tech Stack
Categories
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.