Contact Center Solutions Architect
Tech Holding2 hours ago
Bengaluru, IndiaSenior / Staff+
H1B Sponsor
Responsibilities
- Architect, design, and develop a global next-generation contact management platform.
- Deliver highly available, fault-tolerant, scalable, and performance-optimized cloud solutions for enterprise-scale operations.
- Develop and optimize cloud infrastructure supporting the contact center platform.
- Create platform roadmaps and long-term cloud migration strategies.
- Monitor and tune platform and infrastructure performance.
- Perform hands-on solution architecture work and participate in design and code reviews.
- Create architecture guidelines and solution artifacts for delivery teams and third-party integrations.
- Research emerging technologies, lead proofs of concept, and review new products.
- Evaluate development-team designs for viability, scalability, performance, and alignment with enterprise standards.
Requirements
- 5 to 8 years of experience in contact center engineering, consulting, or IT roles within a large-scale technology services environment.
- Experience with cloud application architecture and enabling or migrating contact center solutions from on-premises systems to CCaaS platforms.
- Experience with enterprise CCaaS providers and technologies including Genesys, Five9, NICE, AWS, Microsoft, and Google.
- Hands-on experience designing, implementing, and supporting cloud-hosted contact centers with IVRs, call and dial plans, ACD queues, SIP, omnichannel systems, and AI-based routing.
- Experience integrating voice platforms with CRM systems such as Salesforce and ServiceNow.
- Experience with WebRTC/CTI APIs and integrations, call recording, and workforce management or optimization APIs and integrations.
- Knowledge of Docker, Kubernetes, cloud services, Jenkins, MongoDB, Kafka, Spring Boot, Spring Cloud, Angular, and Node.js.
- Relevant cloud and CCaaS certifications or accreditations.
Benefits
- Hybrid work pattern in Bangalore, India.
- Five-day workweek.
- Flexible working hours.
- Group health insurance.
- Various leave options.
Tech Stack
Categories
Solutions Engineering
About Tech Holding
Tech Holding is a full-service consulting firm that was founded on the premise of delivering predictable outcomes for our clients. Our founders and team members have industry experience and held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.