17 days ago
Toronto, CanadaMid Level
Responsibilities
- Partner with Sales counterparts to win enterprise deals and grow existing customers.
- Own the end-to-end technical pre-sales process from discovery and use-case scoping through solution design, demos, technical proposals, and architecture reviews.
- Build tailored, working Sierra agents for prospects and customers in days rather than weeks.
- Explain customer business problems and Sierra solutions to technical and non-technical audiences.
- Serve as the trusted technical expert throughout sales cycles and build relationships with executives and technical leaders.
- Collaborate with Sales, Product, and Agent Engineering to support go-to-market efforts and improve agents through customer-driven product development.
- Develop industry expertise and manage many concurrent deals across sub-industries and use cases.
Requirements
- 3–4+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading enterprise sales processes involving $200,000–$500,000 deal sizes.
- Experience building demos, presenting, and working directly with customers or clients in a go-to-market function.
- Experience building relationships with prospects, including executives and technical leaders.
- Ability to connect customers’ business problems to Sierra’s solutions and communicate with both technical and non-technical audiences.
- Ability to use AI tools in discovery preparation, solution design, demo and prototype development, and technical proposals while maintaining accuracy.
- Bachelor’s degree or above, or equivalent professional experience; Computer Science or a related field is preferred.
- Experience translating code, technical logic, and user requirements into product and engineering requirements is preferred.
- Experience selling a technical AI product is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in equity plans subject to applicable terms and policies.
- Primarily in-person work, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.