17 days ago
Toronto, CanadaMid Level
Responsibilities
- Partner with Sales to win enterprise deals and grow existing customers.
- Own the end-to-end technical pre-sales process from discovery and use-case scoping through solution design, demos, proposals, and architecture reviews.
- Build tailored, working customer agents in days across prospects and existing customers.
- Explain Sierra’s technical solutions and business value to both technical and non-technical audiences.
- Collaborate with Sales, Product, and Agent Engineering to support go-to-market execution and customer-driven product improvements.
- Develop expertise in industry patterns, customer use cases, and winning sales motions.
Requirements
- 3–4+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading enterprise sales processes involving deal sizes of $200,000–$500,000.
- Experience building demos, presenting to customers, and working in a go-to-market function.
- Experience building relationships with prospects, executives, and technical leaders.
- Ability to connect customer business problems with technical solutions and communicate them to varied audiences.
- Ability to use AI tools for discovery preparation, solution design, demos, prototypes, and technical proposals while maintaining accuracy.
- Ability to manage many concurrent deals and switch across industries and use cases without reducing quality.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Preferred experience selling a technical AI product.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employee eligibility for equity plans; benefits may vary by region.
- Primarily in-person work, with the company based in San Francisco and offices across North America, Europe, and Asia.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.