2 months ago
Remote, United StatesSenior
Responsibilities
- Provide delivery leadership, peer guidance, and escalation support within the Solutions Delivery Engineering team.
- Deliver Sonatype services through implementation, configuration, structured customer guidance, troubleshooting, and issue resolution.
- Support product-focused migrations by executing data and configuration tasks and validating target-state completion.
- Manage engagement timelines, expectations, communications, documentation, working sessions, and customer discussions.
- Collaborate with Customer Success, Sales, Support, Product Management, and Engineering to share field insights and improve products and services.
- Improve service templates, delivery standards, internal documentation, validation records, handoffs, and engagement traceability.
Requirements
- U.S. citizenship is required.
- At least 8 years of experience in DevOps, cloud engineering, software delivery, or related work.
- Knowledge of repository management, artifact workflows, CI and CD tools, containers, and orchestration.
- Familiarity with AWS, Azure, Google Cloud, modern build ecosystems, and the software development life cycle.
- Ability to work with Groovy, Bash, Python, Helm, or YAML as required.
- Experience leading customer engagements with clear communication, documentation, and ownership.
- Demonstrated delivery leadership, peer guidance, or escalation support experience in a regional or team-based delivery environment.
- Preferred qualifications include migration or modernization experience, exposure to enterprise DevOps or software supply chain practices, global cross-functional experience, and familiarity with SaaS delivery models or cloud deployment patterns.
Benefits
- Occasional travel may be required for customer engagements or internal activities.
- Parental leave policy.
- Paid volunteer time off.
- Diversity and inclusion working groups.
- Flexible working practices.
About Sonatype
Sonatype builds enterprise software supply chain security and repository management tools used by development and DevSecOps teams. Its Nexus platform (including Nexus Repository and Nexus Lifecycle) provides dependency governance, SBOM management, and protection against malicious open-source components, sold via subscriptions. Founded in 2008 and headquartered in Fulton, Maryland, Sonatype is privately held and backed by Vista Equity Partners.