3 months ago
San Francisco, CA, USA or New York, NY, USAMid Level
H1B sponsor
Base Salary
$135k - $200k/yr
Responsibilities
- Conduct discovery sessions with new clients to understand product areas and requirements.
- Represent Support Engineers within the assigned product area and ensure cross-functional alignment.
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes.
- Provide technical support, product demonstrations, presentations, and explanations of complex concepts to prospects.
- Guide Customer Success Managers through product implementations and support training and escalations.
- Troubleshoot and resolve client issues after launch.
- Build comprehensive product knowledge and facilitate knowledge transfer and support.
- Attract top-tier talent to join the team.
Requirements
- At least 3 years of experience in a Solutions Engineer role at a SaaS company.
- Willingness to travel up to 20% to meet prospective clients.
- Strong understanding of product development and launch processes.
- Strong problem-solving and technical troubleshooting skills.
- Experience collaborating with engineering, operations, and product management teams.
- Strong communication skills for explaining complex technical concepts to non-technical stakeholders.
- Familiarity with CRM tools and support ticketing systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with QA processes and developing self-serve tools is preferred.
- Ability to work independently and collaboratively with a proactive approach.
Benefits
- Equity in the company.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave.
- Commuter benefits, 401k benefits, and a fitness and home services stipend.
- In-office environment with an open floor plan, stocked kitchen, and all meals covered.
- Unlimited vacation and paid holidays.
- Relocation packages are covered.
- The role requires working in person at the office four to five days per week and traveling up to 20%.
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.