2 months ago
Remote, CanadaMid Level
Responsibilities
- Own, rewrite, and maintain API and integration documentation.
- Build quickstarts, sample code, reference architectures, demos, and sample applications.
- Answer and resolve partner technical questions during sales conversations and implementations.
- Guide signed partners through requirements intake, provisioning, sandbox testing, webhook setup, and go-live checks.
- Coordinate partner timelines with the integration program manager.
- Develop deep knowledge of CaaS ramps, Sequence wallets, Trails, OMSX, bank rails, custodial and non-custodial flows, virtual accounts, deposit addresses, and webhooks.
- Share API integration feedback with Product and Engineering.
- Automate repetitive onboarding and provisioning work and use AI tools to improve documentation and support.
Requirements
- Hands-on experience running customer API integrations at a payments or fintech company, or owning documentation, SDKs, or developer support at an API-first company.
- Ability to read logs, debug broken webhooks, reason about authentication, and use Postman or Bruno and Datadog.
- Strong technical writing skills and the ability to document complex systems clearly.
- Comfort working with ambiguity and rapidly changing systems without a fully defined plan.
- Comfort using AI tools in daily work.
- Payments fundamentals such as fund flows, settlement, and reconciliation are helpful but can be learned.
- Crypto or Web3 experience, especially with stablecoins and wallets, is preferred.
- Enough coding experience to build a demo application is preferred.
- Experience with a documentation platform such as Mintlify is preferred.
- Exposure to KYB and KYC tooling is preferred.
Tech Stack
DatadogPostman
Categories
Solutions Engineering
About Coinme
Coinme builds a regulated B2B2C crypto-enablement platform with enterprise APIs that let fintechs and financial institutions embed crypto trading, custody, and fiat on/off-ramps in their products. The company earns revenue through partner integrations and transaction fees and supports both Web2 and Web3 use cases. Founded in 2014 and headquartered in Seattle, it is part of Polygon Labs.