18 days ago
Base Salary
$110k - $140k/yr
Responsibilities
- Learn Sierra’s platform, AI agents, workflows, integrations, and customer experience use cases.
- Participate in discovery calls, answer technical questions, deliver standard product demos, and support account coverage.
- Support senior Sales Engineers with demos, proofs of concept, and maintaining customer-ready demo environments.
- Educate customers on APIs, webhooks, and integration patterns, and build and deploy scripts against test environments.
- Assist with RFPs, RFIs, security questionnaires, presentations, positioning statements, and sales collateral.
- Partner with Account Executives in customer meetings and internal technical discussions while maintaining accurate CRM and opportunity data.
- Translate customer feedback into actionable Product input and support beta-program enrollment.
- Complete product, sales, and process training and certifications with coaching and mentorship.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- At least 1 year of experience in a customer-facing technical role such as pre-sales, solutions engineering, technical support, or consulting; strong internships or early-career experience count.
- Ability to explain complex technical concepts to technical and non-technical audiences.
- Working knowledge of cloud software, APIs and integrations, or networking and automation systems.
- Strong written and verbal communication, organization, attention to detail, and comfort with CRM tools such as Salesforce and standard productivity software.
- Collaborative, quick-learning mindset and interest in customer relationships and business operations.
- Preferred: hands-on experience with APIs, webhooks, JSON, Python, or JavaScript.
- Preferred: familiarity with AI and ML concepts, conversational AI, customer experience platforms, consultative selling, RFPs, or security questionnaires.
- Preferred: evidence of learning by building through hardware, sensor, or side projects.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, discretionary benefit stipend, and free alphorn lessons.
- Eligible full-time employees may participate in equity plans.
- Primarily in-person company based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Tech Stack
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.