16 days ago
Pune, IndiaMid Level
Responsibilities
- Serve as the dedicated technical contact for customer administrators across one to five accounts.
- Manage, qualify, prioritize, and resolve customer maintenance requests, including code and SQL troubleshooting.
- Own application enhancements, upgrades, performance tuning, testing, production acceptance, and anomaly follow-up.
- Analyze customer needs and processes, estimate change requests, configure the solution, and reduce customer-specific code.
- Conduct customer and partner meetings, provide training and support, participate in workshops, and relay customer needs to R&D.
Requirements
- Minimum four years of experience with L3/L4 software product technical support processes.
- Experience developing with an object-oriented language, ideally C#, through projects, internships, work-study, or employment.
- Strong SQL expertise, including writing and optimizing queries.
- Experience in technical support and preferably customer management.
- Preferred university degree in BE/BTech or a master's degree in computer engineering, computer science, or a closely related field; procurement experience is an advantage.
- Strong written and verbal communication, autonomy, prioritization, and ability to work in a multicultural environment.
Benefits
- Hybrid working model with three days in the office per week.
- Training, certification, and career development opportunities.
- Office snacks and weekly lunches.
- International, diverse, and inclusive work environment with regular social and team events.
Tech Stack
Categories
Solutions Engineering
