2 days ago
Base Salary
$168k - $245k/yr
Responsibilities
- Partner with enterprise customers to understand technical requirements and business goals.
- Design scalable AI solution architectures and guide customers through production deployments.
- Build integrations, prototypes, and reusable tools that accelerate customer success.
- Lead technical workshops and architecture discussions and troubleshoot complex production issues.
- Collaborate with Product and Engineering teams to communicate customer feedback and influence platform enhancements.
- Create documentation, reusable best practices, and technical assets for future deployments.
Requirements
- Bachelor’s degree in computer science or a related technical field with 6+ years of relevant experience, or equivalent practical experience.
- Production-grade software engineering experience with Python and/or Java.
- Experience with APIs, distributed systems, cloud platforms, or backend development.
- Experience with AI tools such as Claude Code, Codex, or Cursor.
- Ability to troubleshoot and solve problems across multiple layers of the technology stack.
- Preferred experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
- Preferred experience with Kubernetes, cloud infrastructure, observability, or MLOps.
- Preferred experience building customer-facing technical solutions or integrations and reusable developer tools, frameworks, or open-source contributions.
- Consulting, Solutions Engineering, or enterprise Technical Customer Success experience is preferred.
- Excellent communication skills, comfort working directly with enterprise customers, and ability to operate in fast-paced, ambiguous environments.
- Eligibility to obtain and maintain a U.S. government security clearance if required is preferred.
- AI, Machine Learning, or developer platforms experience is preferred.
Benefits
- Starting base salary range is $167,700 to $245,200, excluding incentive compensation, equity, and benefits.
- Benefits include medical, dental, vision, 401(k) matching, paid parental leave, disability coverage, and basic life insurance.
- Employees may be eligible for Cisco restricted stock unit grants and annual bonuses subject to applicable policies.
- Paid time off includes holidays, a birthday day off, year-end shutdown, wellness days, vacation or flexible vacation, sick time, and optional paid volunteer days.
- The posting includes location-specific salary ranges for New York City Metro Area, non-metro New York state, and Washington state.
Tech Stack
Categories
Forward Deployed
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.