7 hours ago
San Francisco, CA, USA or New York, NY, USAEntry Level / Mid Level
H1B sponsor
Base Salary
$100k - $135k/yr
Responsibilities
- Understand client onboarding, configurations, integrations, and business workflows.
- Provide clear, empathetic, customer-focused support and advise clients on configuring and using the AI Assistant.
- Prioritize and resolve issues based on their impact on client businesses.
- Investigate root causes using SQL queries, logs, and other data sources.
- Document issue descriptions, reproduction steps, business impact, and supporting materials in tickets.
- Communicate bug fixes to clients, confirm resolution, and share updates internally.
Requirements
- Bachelor's degree in Computer Science or an equivalent field.
- 1–3 years of experience in a similar role or field.
- Demonstrated technical proficiency through a computer science degree, bootcamp certificate, or previous work experience.
- Strong analytical, data-driven decision-making, written communication, and verbal communication skills.
- Customer-facing experience is a plus.
- Experience with support software and CRMs such as Zendesk and Salesforce is a plus.
- Experience with Retool or other low-code/no-code tools, Google Sheets or Excel, DataDog, Postman, Tableau, and SQL is preferred.
- Willingness to work in person at the office five days per week.
Benefits
- Equity in the company.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave.
- Fitness and home services stipend.
- In-office environment with an open floor plan, stocked kitchen, and all meals covered.
- Unlimited vacation and paid holidays.
- Relocation packages are covered.
Tech Stack
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.