4 hours ago
Remote, United StatesMid Level / Senior
Base Salary
$120k - $160k/yr
Responsibilities
- Act as the first technical responder for escalated customer issues blocking integrations or deployments.
- Debug API payloads, webhook logs, OAuth exchanges, authentication workflows, and race conditions under real-world load.
- Provide interim solutions through code snippets, pull requests, documentation updates, and configuration guidance.
- Reproduce issues, isolate root causes, collaborate with engineering, and validate fixes before release.
- Recommend integration best practices across authentication flows, REST APIs, and IAM platforms.
- Improve internal support tooling, documentation, and runbooks based on recurring issues.
- Surface customer pain points and provide actionable insights to influence product priorities.
Requirements
- 2–5 years of experience in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles.
- Legally authorized to work in the United States for any employer without current or future visa sponsorship.
- Experience communicating clearly and empathetically with technical and non-technical stakeholders.
- Strong debugging skills across APIs, backend integrations, or authentication workflows.
- Ability to write lightweight scripts or tools to diagnose and resolve issues.
- Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar.
- Comfort with Go and TypeScript, plus some experience with Python, Ruby, or comparable platforms.
Benefits
- Competitive salary of $120,000–$160,000, potential equity, comprehensive medical, dental, and vision benefits, flexible time off, and a 401(k) with employer matching.
- Remote-first culture with opportunities for in-person collaboration during quarterly team off-sites.
Tech Stack
Categories
Solutions Engineering
About Nametag
Nametag builds enterprise identity verification and authentication tools for secure onboarding, helpdesk verification, and self-service account recovery to prevent social engineering and deepfake impersonation. The privately held company, founded in 2020 and headquartered in Seattle, sells through software integrations and ready-to-use workflows. Its platform is used across industries including healthcare, insurance, financial services, higher education, and software.