Solution Architect, Implementation
Alkami Technology1 month ago
Remote, United StatesMid Level
Responsibilities
- Support customer onboarding and software implementation activities for Alkami Digital Banking conversion projects.
- Gather and document customer requirements and recommend configuration approaches aligned with platform capabilities and best practices.
- Configure Alkami Digital Banking solutions and coordinate onboarding activities across assigned projects.
- Lead customer-facing meetings and solution-design sessions, communicate implementation progress, and address configuration questions.
- Troubleshoot platform behavior and implementation issues, resolving concerns or escalating complex technical issues as needed.
- Coordinate technical deliverables, dependencies, risks, tickets, customer support requests, and project milestones across multiple concurrent engagements.
- Assist with implementation validation and testing and confirm configurations align with project objectives and operational expectations.
- Maintain implementation documentation covering configurations, customer requirements, project notes, and operational procedures.
- Collaborate with project managers, development teams, customers, and implementation stakeholders to support delivery quality and customer satisfaction.
- Share customer feedback and implementation observations to support operational improvements.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business Technology, Finance, or a related field.
- 1–3 years of experience supporting software implementations, technical consulting engagements, customer onboarding initiatives, or client-facing technology projects.
- Experience with software implementation, configuration, or customer onboarding activities.
- Strong written and verbal communication skills with the ability to lead customer-facing discussions.
- Ability to gather and document technical and operational requirements.
- Experience troubleshooting configuration or implementation-related issues.
- Ability to manage multiple projects, customer priorities, and implementation deadlines simultaneously.
- Experience collaborating with project managers, technical teams, and customer stakeholders.
- Strong organizational and analytical problem-solving skills.
- Familiarity with project management, ticketing, or collaboration tools such as Jira or Confluence.
- Ability to travel up to 20% to support implementation projects.
- Preferred experience with SaaS, fintech, or digital banking implementations.
- Preferred knowledge of APIs, integrations, technical configuration concepts, user acceptance testing, onboarding validation, or deployment activities.
- Preferred familiarity with Agile, Waterfall, or hybrid implementation methodologies.
- Preferred experience contributing to operational improvement, customer experience initiatives, or customer solution-design sessions.
Benefits
- Remote-first work environment.
- Unlimited paid time off.
- 401(k) with employer match.
- Diverse, inclusive, and fun company culture.
- Up to 20% travel may be required for implementation projects.
Categories
Solutions Engineering