22 days ago
Toronto, CanadaMid Level
Responsibilities
- Participate in the development and configuration of contact centre solutions, including conversational AI, workforce management, workforce optimization, self-service IVR, and call routing.
- Support the delivery and migration of technical solutions across assigned projects with guidance from colleagues.
- Participate in client, internal team, and external partner meetings.
- Perform functional and technical analysis and help define target solutions.
- Identify opportunities for improvement, innovation, and automation based on emerging technologies, industry practices, and market trends.
- Manage multiple delivery activities and priorities while maintaining customer satisfaction.
Requirements
- Knowledge of contact centre solutions or product suites from Genesys, NICE, AWS, or Google, as well as CRM systems.
- Experience delivering cloud-based solutions such as CCaaS and Amazon Connect, Twilio, or Google solutions.
- Experience with a wide variety of software and hardware technologies and cloud-based solutions.
- Experience with cloud computing architectures including IaaS, CCaaS, PaaS, and SaaS, and with serverless technologies.
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
- Fluency in spoken and written English and French.
- Federal Government Security Clearance.
- Ability to collaborate effectively, communicate with customers, solve problems, adapt to changing demands, and manage multiple priorities.
- Adequate knowledge of French is required for positions in Quebec.
Benefits
- Hybrid work arrangement in Montreal, Quebec, with successful candidates based in Canada and working from a Bell office at least 3 days per week.
- Regular full-time employment with flexible work hours based on business needs.
- Training program and mentor support for learning and adapting to the solution.
- Medical, dental, vision, and mental health benefits available upon joining.
- 35% discount on Bell services and access to exclusive partner offers.
- Inclusive and accessible workplace with hiring accommodations available.
Tech Stack
Categories
Solutions Engineering