Responsibilities
- Learn and deliver tailored demonstrations connecting Glia’s Banking AI and Digital Customer Service capabilities to prospect needs and business outcomes
- Support technical discovery conversations covering business processes, contact center architecture, and technical requirements
- Assist with proofs of concept, technical validation, and integration planning
- Prepare technical responses for RFPs, RFIs, and security or compliance questionnaires with senior Sales Engineer guidance
- Build and modify demo environments, applets, and working examples using JavaScript, HTML/CSS, webhooks, automation tools, and lightweight integrations
- Troubleshoot technical questions, payload configurations, and integration challenges
- Develop reusable demo assets, integration applets, technical documentation, and internal process improvements
- Collaborate with Sales, Product, Engineering, Implementation, and Customer Success teams
- Build relationships with prospects and contribute to a consultative customer experience
Requirements
- 1–3 years of experience in a technical, customer-facing role such as implementation engineering, technical consulting, solutions consulting, professional services, application support, customer engineering, or sales engineering
- Hands-on coding experience with JavaScript and HTML/CSS
- Experience with APIs, integrations, authentication, payloads, error handling, webhooks, and technical troubleshooting
- Experience creating technical artifacts such as automation scripts, integration applets, serverless functions, lightweight services, or proofs of concept
- Strong communication skills and the ability to connect technical concepts to customer needs and business outcomes
- Curiosity, coachability, and willingness to develop sales engineering, demonstration, and customer-facing skills
- Ability to collaborate effectively and seek guidance on unfamiliar or complex technical challenges
- Experience with or support of B2B SaaS products, ideally in sales, service, customer experience, or workflow environments
- Preferred experience supporting demonstrations, proofs of concept, technical discovery, RFP responses, or pre-sales activities
- Preferred familiarity with FinTech, banking software, contact centers, customer experience, telephony, SIP, or VoIP technologies
- A computer science degree, technical degree, coding bootcamp, or other formal technical training is preferred
- Preferred experience with cloud platforms, serverless technologies, web applications, or integration platforms such as Postman, Zapier, or Workato
- Preferred experience working with enterprise customers or cross-functional technical teams
Benefits
- Stock options and competitive salary
- Professional development support including trainings, courses, conferences, and books
- Access to the latest tools and equipment needed for the role
- Sports compensation and reimbursement for therapy and counseling sessions
- Team events including annual employee awards, internal hackathons, cooking activities, and the Glia Olympic Games
- International team representing 25 countries
Tech Stack
Categories
About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com. **Note from our Talent Acquisition Team** The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, contact our talent team via talent@glia.com.