about 3 hours ago
Atlanta, GA, USAMid Level / Senior
Base Salary
$69k - $104k/yr
Responsibilities
- Configure and implement solutions across key areas including integrations and platform configuration.
- Own end-to-end technical implementation and support customer adoption from kick-off through go-live.
- Monitor and analyze customer adoption of solution features to improve value realization.
- Provide assurance and oversight for SaaS implementations regarding hardware and software architectures.
- Triage, prioritize, and drive resolution for escalated technical issues.
- Proactively identify and communicate project risks.
- Document processes and workflows for future use.
- Act as a customer advocate and represent their issues to Product Management.
Requirements
- BA/BS or MS in a relevant field with 2-5 years of experience in software development or technical consulting.
- Experience with HTTP, SSO, SSL certificates, networking, and API integrations.
- Proficiency in HTML, CSS, JavaScript, and Python.
- Effective customer-facing relationship-building skills.
- Previous end-to-end implementation experience on a SaaS platform.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making capabilities.
- Proficiency in Microsoft Office suite.
Benefits
- Comprehensive healthcare coverage.
- Flexible PTO and annual performance bonus opportunities.
- Equity RSUs and retirement account support.
- 14+ weeks of paid parental leave.
- Company-paid privacy certification exam fees.