CCaaS Application Developer
Ford Motor1 day ago
Chennai, IndiaSenior
Responsibilities
- Define integration requirements between NICE CXone and Salesforce, Microsoft Dynamics, internal CRMs, and ticketing systems using APIs and pre-built connectors.
- Collaborate with engineering teams on NICE CXone REST API integrations for custom reporting, real-time data feeds, and automation.
- Own the technical product-management lifecycle for migrations from discovery through design, configuration, testing, deployment, and hypercare.
- Design secure SIP/VoIP connectivity, WebRTC configurations, and carrier-routing strategies with telephony and network teams.
- Map legacy IVR call flows, routing scripts, and queue structures into NICE CXone Studio scripts.
- Lead complex, multisite on-premises contact-center migrations to cloud environments.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.
- At least 5 years of experience as a technical product manager or solution architect in the telecom/contact-center domain.
- At least 3 years of direct, hands-on experience leading NICE CXone migrations, implementations, and configurations.
- Deep knowledge of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel, and Reporting/Analytics.
- Strong knowledge of SIP, VoIP, WebRTC, MPLS, VPNs, firewalls, and other telecom networking concepts.
- Experience with REST and SOAP API integrations and connecting CCaaS platforms to CRM systems such as Salesforce Open CTI.
- Strong experience working in Agile/Scrum frameworks.
Tech Stack
SOAP
Categories
Solutions Engineering
About Ford Motor
Ford Motor Company designs, manufactures, and sells cars, trucks, SUVs, and commercial vehicles for consumers and businesses, and provides financing through Ford Credit. A public company headquartered in Dearborn, Michigan and listed on the NYSE, it operates globally under the Ford and Lincoln brands, including electric and connected vehicles such as the F‑150 Lightning and Mustang Mach‑E. Founded in 1903, it also offers software-driven fleet, mobility, and aftersales services.