6 days ago
Chennai, IndiaMid Level / Senior
Responsibilities
- Advise clients on Genesys Cloud solution architectures aligned with business and customer experience goals.
- Support presales engagements by designing and presenting Genesys Cloud architectures and value propositions.
- Lead delivery audits to ensure architectural standards, compliance, and best practices.
- Own end-to-end technical design and lead development for Genesys Cloud implementations.
- Drive CRM and ecosystem integration discussions, including Salesforce interoperability.
- Articulate AI-driven Genesys Cloud capabilities and their customer experience outcomes.
- Lead and mentor technical teams, architects, and engineers while collaborating with partners.
- Define, document, and promote architectural best practices across projects.
Requirements
- Degree in computer science, information technology, engineering, or a related discipline, or equivalent practical experience focused on software development.
- At least two years of practical contact center experience.
- Experience with Genesys Cloud technical solutions and contact center implementations.
- Ability to perform client solution leadership, presales architecture, technical design, and development leadership.
- Experience integrating Genesys Cloud with CRM platforms such as Salesforce.
- Ability to lead teams, mentor technical professionals, and collaborate with ecosystem partners.
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant