Sr. Customer Success Engineer, Prisma Access
Palo Alto Networks3 days ago
Remote, ItalySenior
Responsibilities
- Implement and operationalize Palo Alto Networks SASE solutions to help customers achieve their business and security objectives.
- Integrate SASE solutions into customers’ security operations and provide technical guidance for adoption.
- Act as the first line of technical assistance, coordinating and prioritizing resolutions with engineering teams.
- Advocate for customers by influencing product roadmap improvements and identifying customer risks.
- Coach customers on Cloud Security Change Management, governance, and Center of Excellence programs.
- Develop customer risk mitigation plans and map product capabilities to business benefits.
- Manage customer escalations, expectations, and successful technical resolutions.
- Track customer success metrics including CSAT, renewals, adoption, consumption, and engagement.
Requirements
- Bachelor’s or master’s degree in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field, or equivalent military experience.
- At least 5 years of relevant experience in post-sales, pre-sales, technical support, consulting, or similar roles.
- Understanding of SASE architecture and its value proposition.
- In-depth networking knowledge and experience with multi-vendor routers, switches, firewalls, and traffic generators.
- Enterprise routing and troubleshooting experience with BGP, OSPF, and EIGRP.
- Expertise with Remote Access VPN, IPsec, PKI, SSL, TCP/IP, SAML, SSO, LDAP, and RADIUS.
- Knowledge of Linux, including Bash and Python scripting.
- Proven customer escalation-management, consulting, project-management, communication, and negotiation skills.
- Ability to explain technical issues and business impact to technical and non-technical audiences, including executives.
- Fluent English and Italian language skills are mandatory.
Benefits
- Remote role with collaboration across hybrid teams and geographies.
- Palo Alto Networks is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities or special needs.
About Palo Alto Networks
Palo Alto Networks builds cybersecurity products for enterprises and governments, including next-generation firewalls, cloud security (Prisma Cloud/Prisma Access), and SOC tools (Cortex). It sells subscriptions and appliances with cloud-delivered threat intelligence, securing networks, endpoints, and applications across data centers and public clouds. Founded in 2005 and headquartered in Santa Clara, California, the company is publicly traded on the NYSE under the ticker PANW.