3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Develop, code, enhance, and support custom software components across systems and applications.
- Troubleshoot and resolve technical issues in software applications and cloud-based communication systems.
- Analyze system performance and use monitoring tools to identify and resolve issues.
- Contribute to the development and implementation of support processes that improve service delivery.
- Document and communicate technical issues and resolutions to team members and stakeholders.
- Participate actively in team discussions and provide solutions to work-related problems.
- Work independently and develop subject-matter expertise.
Requirements
- At least 7.5 years of professional experience is required.
- At least 3 years of experience with Amazon Connect is required.
- Proficiency in Amazon Connect is required.
- Strong understanding of cloud-based communication systems and their integration.
- Experience troubleshooting and resolving technical issues in software applications.
- Familiarity with system monitoring tools and performance analysis.
- Ability to collaborate in a team-oriented environment.
- 15 years of full-time education is required.
Benefits
- The position is based at the employer’s Bengaluru office.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.