Global Software Support Engineer I
Applied Materials3 days ago
Base Salary
$70k - $96k/yr
Responsibilities
- Resolve low-complexity equipment software application and system issues with some supervision.
- Provide customer software support through the software ticketing system.
- Assist field engineers in analyzing software issues reported on customer tools.
- Learn product software, troubleshooting tools, infrastructure, documentation, and installation and upgrade procedures.
- Complete required company training and certifications for product knowledge.
- Document work according to BKM practices and participate in after-action reviews to identify root causes.
- Manage multiple priorities, communicate effectively, and collaborate with the team.
Requirements
- Conceptual knowledge of theories, practices, and procedures within a relevant discipline.
- General business knowledge developed through education or past experience.
- Beginner-level understanding of product and system software, troubleshooting tools, and supporting infrastructure.
- Ability to use standard procedures to solve problems and make judgments from available information.
- Strong written and verbal communication skills.
- Ability to be detail-oriented, curious, self-managing, and focused on teamwork and quality.
Benefits
- Full-time regular employment.
- Austin, Texas location.
- 20% travel required.
- Relocation eligible.
- Comprehensive benefits package.
- Support for health and wellbeing, learning, development, and career growth.
- Potential eligibility for bonus and stock award programs, as applicable.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.