7 days ago
Remote, United KingdomSenior
Responsibilities
- Analyze customer integration requests and translate expectations into detailed Statements of Work.
- Evaluate technical feasibility using interfaces exposed by Mitel and third-party solutions and estimate custom development effort.
- Create and obtain approval for Solution Design Documents covering messaging formats, protocols, database schemas, and process or call flows.
- Develop custom solutions and reporting applications according to approved specifications.
- Install, configure, validate, troubleshoot, and unit-test custom solution software and integration components.
- Provide technical and end-user support during testing and in-service support according to project commitments.
- Lead demonstrations of proof-of-concept and finalized developments.
- Maintain effective relationships with internal and external customers and submit required project documentation, time logs, and expense reports.
Requirements
- A degree in Computer Science or Software Design is preferred.
- At least 5 years of experience in custom solution software development.
- Proficiency with SQL database interactions, MS SQL database structures, and database architecture.
- Experience writing application code with .NET, C++/C#, JavaScript, Java, HTML, SOAP, WSDL, RESTful APIs/web services, and XML.
- Familiarity with the telephony industry, ideally Mitel Contact Center and UC solutions.
- Experience with internet payment gateways, CRM systems, WFM systems, custom reporting, or Microsoft Power BI is advantageous.
- Knowledge of Windows OS, server administration, MS Office, and cloud services such as Azure.
- Ability to translate business processes into technical requirements, manage multiple projects, work independently, and communicate effectively with customers.
- Excellent English speaking and writing skills and willingness to travel occasionally to customer sites.
Tech Stack
Categories
Solutions Engineering
About Mitel
Mitel builds unified communications and collaboration products for businesses, including cloud and on‑premises telephony (PBX), VoIP, contact center, and UCaaS solutions. It sells software, endpoints, and subscriptions, plus support and professional services, through direct and channel partners to SMBs and large enterprises. Founded in 1972 and headquartered in Kanata, Ontario, the company is privately held and serves customers across industries such as healthcare, education, and manufacturing.