2 months ago
Base Salary
$150k - $290k/yr
Responsibilities
- Design healthcare integrations, interfaces, data flows, and EHR configurations based on customer workflows.
- Investigate EHR scheduling, patient identity, permissions, workflow, data, and configuration issues with customers, vendors, and engineers.
- Define setup requirements, dependencies, validation criteria, environment configuration, workflow testing, and go-live readiness.
- Support customer discovery with Sales, Sales Engineering, and Agent Development by assessing feasibility and integration requirements.
- Evaluate EHR vendor capabilities and customer needs to inform the healthcare integration roadmap.
- Create reference designs, implementation guides, and internal training based on deployment experience.
Requirements
- 5+ years of experience in healthcare interoperability or EHR implementation with direct responsibility for designing or delivering integrations.
- Deep expertise in at least one major EHR ecosystem, such as Epic, athenahealth, Oracle Health, eClinicalWorks, MEDITECH, or similar systems.
- Practical knowledge of patient-access workflows such as scheduling, registration, or referral management.
- Hands-on experience reading API documentation, interpreting requests and responses, and troubleshooting healthcare integration issues.
- Experience with FHIR, HL7v2, vendor APIs, or file-based exchange and understanding of when to use each approach.
- Track record of taking third-party integrations through application registration, authentication, permissions, environment setup, workflow validation, and go-live.
- Strong communication, discovery, implementation-planning, and independent-judgment skills.
- Preferred qualifications include Epic certifications, experience across multiple EHR vendors or health systems, SQL or scripting experience, healthcare AI-agent experience, and hands-on software development.
- Experience contributing integration code, implementing API calls, troubleshooting failures, and writing tests is preferred; TypeScript, Go, or Python experience is a plus.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, retirement plan dependent on country of employment, and parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, and a discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in Sierra’s equity plans, subject to applicable policies.
- The company is primarily in-person and based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Tech Stack
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.