Senior Software Engineer - ServiceNow AI, Otto & Automation
Blue Yonder3 days ago
Bengaluru, India or Hyderābād, IndiaSenior
Responsibilities
- Lead implementation of ServiceNow AI and automation capabilities, including Otto, Now Assist, Virtual Agent, Predictive Intelligence, AI Agents, and MCP Server.
- Design intelligent workflows and AI-powered employee experiences.
- Identify automation opportunities across IT, HR, and enterprise services.
- Provide technical leadership and mentoring for ServiceNow development teams.
- Partner with stakeholders to define AI use cases, business value, and adoption strategies.
- Ensure AI solutions follow governance, security, and responsible AI practices.
- Support ServiceNow platform upgrades and adoption of new AI capabilities.
- Drive continuous improvement and innovation across the ServiceNow platform.
Requirements
- 6+ years of ServiceNow development and platform experience.
- Experience implementing ServiceNow AI, Virtual Agent, Now Assist, Otto, MCP Server, and automation capabilities.
- Strong ServiceNow development skills with JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Experience leading technical initiatives and delivering enterprise-scale solutions.
- Strong communication and stakeholder management skills.
- Preferred: ServiceNow certifications including CSA and CAD/CSI.
- Preferred: experience with Generative AI, Agentic AI, conversational AI, and enterprise automation programs.
- Preferred: knowledge of AI governance, security, AI Control tower, and adoption frameworks.
Tech Stack
Categories
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.