4 hours ago
Responsibilities
- Partner with sales teams to provide business and technical leadership across multiple complex products and solutions.
- Lead consultative discovery to understand customer objectives, technical environments, operational challenges, regulatory requirements, and success criteria.
- Translate customer requirements into solution strategies, architectures, demonstrations, prototypes, and value propositions.
- Deliver sales presentations, solution workshops, product demonstrations, executive briefings, and proof-of-concepts.
- Create product, solution design, integration, and implementation specifications for complex customer environments.
- Advise on solution fit, interoperability, deployment options, data requirements, integrations, security, scalability, and implementation considerations.
- Lead RFI and RFP responses and identify and coordinate resolution of technical and business risks, gaps, objections, and competitive considerations.
- Collaborate with sales, product management, engineering, professional services, delivery, and partner teams.
- Capture customer and market feedback to influence portfolio strategy, product roadmaps, enablement materials, and go-to-market priorities.
- Support trade shows, industry events, customer forums, and customer-site activities as needed.
Requirements
- 5+ years of experience in pre-sales engineering, solution consulting, solution architecture, or a comparable client-facing role supporting complex enterprise software sales.
- Demonstrated success supporting a portfolio of products or solutions and connecting multiple capabilities into cohesive customer solutions.
- Strong business and technical discovery skills and the ability to translate ambiguous requirements into clear designs and compelling demonstrations.
- Experience creating and delivering product demonstrations, proof-of-concepts, rapid prototypes, and technical presentations.
- Working knowledge of enterprise software architecture, cloud and on-premises deployment models, APIs, data integration, databases, security, and scalability concepts.
- Excellent written, verbal, presentation, interpersonal, problem-solving, facilitation, and stakeholder-management skills.
- Ability to manage multiple concurrent opportunities and collaborate effectively across sales, product, engineering, professional services, and customer teams.
- Bachelor’s degree in computer science, engineering, information systems, finance, business, or a related field, or equivalent practical experience.
- Willingness to travel to customer sites and industry events.
- Preferred experience in financial services, financial crime and compliance, fraud prevention, anti-money laundering, sanctions, market surveillance, or related risk domains.
- Preferred hands-on experience with scripting, SQL, APIs, cloud platforms, data analytics, or technologies used to configure prototypes and demonstrations.
- Eligibility to participate in a sales incentive plan tied to individual and/or team sales results.
Benefits
- NiCE-FLEX hybrid work model with two days in the office and three days working remotely each week.
- Opportunities for learning, growth, and internal career development across roles, disciplines, domains, and locations.
- Travel to customer sites and industry events may be required based on business needs.
Tech Stack
Categories
Solutions Engineering
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.