11 hours ago
Remote, WorldwideSenior
Responsibilities
- Gather system requirements from end-users, IT teams, and key stakeholders.
- Design, develop, configure, test, debug, document, and deploy AI-driven ServiceNow applications and workflows.
- Integrate machine learning, natural language processing, and predictive analytics solutions across ITSM, ITOM, CSM, and HRSD.
- Implement and optimize Now Assist features, including case summarization, resolution recommendations, and conversational workflows.
- Configure REST and SOAP integrations, mid-server and cloud-to-cloud connections, data extraction, and ETL integrations.
- Implement and support ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, workflows, service maps, impact rules, and event management.
- Develop ServiceNow Business Rules, Client Scripts, UI Builder solutions, Scripted REST APIs, and other scripts.
- Promote update sets and data across ServiceNow environments and remediate related production incidents.
- Coordinate with technical leads, subject-matter experts, stakeholders, and customers to deliver solutions that meet business requirements.
Requirements
- At least 3 years of experience supporting ServiceNow implementation, administration, configuration, and/or development across two or more capabilities.
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
- Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
- Experience integrating ServiceNow with other systems using mid servers, cloud-to-cloud integrations, SOAP, REST, and bi-directional automated integrations.
- Experience with data extraction technologies such as JDBC and ODBC or with ETL integrations.
- Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and workflows.
- Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, and Scripted REST APIs.
- Bachelor’s or master’s degree in computer science, information technology, AI/ML, or a related field.
- Willingness and ability to continue ServiceNow education and complete competency certifications and module accreditations.
- ITIL Foundation and ServiceNow CSA and CAD certifications are preferred.
- Ability to support strategic planning, resource allocation, production methods, and coordination of people and resources.
Benefits
- The company provides official ServiceNow training and support toward ServiceNow certifications and module accreditations.
- NewRocket promotes a diverse and inclusive workplace and provides disability accommodations upon request.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.