14 hours ago
Remote, IndiaSenior
Responsibilities
- Lead, coach, and mentor software engineers delivering customer professional services projects.
- Gather systems requirements from end users, stakeholders, and technical subject-matter experts.
- Customize ServiceNow applications and configure user interfaces, workflows, and business logic.
- Configure ServiceNow integrations using REST, SOAP, mid servers, cloud-to-cloud connections, and other web services.
- Implement and validate service maps, impact assessment rules, event management work, and related user acceptance testing.
- Promote update sets and data across ServiceNow environments and remediate related production incidents.
- Create technical designs, operational documentation, standard operating procedures, and user documentation.
Requirements
- 5+ years of experience supporting ServiceNow implementation, administration, configuration, and/or development across at least two capabilities.
- Strong Service Catalog experience and experience implementing ServiceNow ITSM, Service Catalog, and workflows.
- Experience integrating ServiceNow with other systems using mid servers, cloud-to-cloud integrations, REST, SOAP, bi-directional automation, JDBC, ODBC, or ETL.
- Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to create technical design documents and user documentation.
- Four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience.
- Willingness and ability to complete ServiceNow competency certifications and module accreditations; ITIL Foundation, ServiceNow CSA, and ServiceNow CAD are preferred.
Benefits
- Official ServiceNow training and support toward multiple certifications and module accreditations.
- Inclusive and diverse workplace with equal opportunity and affirmative action commitments.
- Disability accommodation support is available.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.