Senior Customer Engineer, Majors - Detroit, MI
Cloudflare3 months ago
Responsibilities
- Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept across Cloudflare’s Security, Networking, and Developer Platforms.
- Lead or oversee technical onboarding and implementation while serving as the primary executive and engineering contact.
- Own discovery, demonstrations, onboarding, technical health, risk, and expansion strategy throughout the customer lifecycle.
- Monitor customer health scores and telemetry, resolve integration bottlenecks, and drive rapid time-to-value.
- Carry a variable quota tied to new business acquisition and/or account growth, including adoption, retention, cross-sell, and up-sell opportunities.
- Lead technical Quarterly Business Reviews that translate platform capabilities into return on investment for C-level executives.
- Maintain trusted technical relationships from onboarding through maturity, renewal, and expansion.
- Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; required years vary by leveling.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Proven experience in a quota-carrying or revenue-aligned environment and understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, including the ability to communicate with C-suite business leaders.
- Bonus: hands-on experience with Cloudflare’s developer platform and AI ecosystem, including Workers AI, AI Gateway, and Vectorize.
- Bonus: experience with prompt engineering, LLM orchestration, or Retrieval-Augmented Generation architectures.
- Bonus: proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions.
Benefits
- Medical/Rx, dental, and vision insurance
- Flexible Spending Accounts and Commuter Spending Accounts
- Fertility and family-forming benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short- and long-term disability insurance, life and accident insurance
- 401(k) Retirement Savings Plan and Employee Stock Participation Plan
- Flexible paid time off and parental, pregnancy health, medical, and bereavement leave programs
- Based in Detroit, MI; applicants reaching the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub
- Eligible for Cloudflare’s equity plan and variable incentive compensation, with no specific compensation amount stated
Tech Stack
Categories
Solutions Engineering
About Cloudflare
Cloudflare builds a global network that provides CDN, DDoS mitigation, DNS, Zero Trust security, and developer/edge computing tools for organizations of all sizes. It sells subscriptions to its cloud-based platform and usage-based services that protect and accelerate web sites, APIs, and corporate networks, plus serverless apps via Workers. Founded in 2009 and headquartered in San Francisco, it is a public company traded on the NYSE (ticker: NET).