Senior Customer Engineer, Majors - Detroit, MI
CloudflareResponsibilities
- Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept across Cloudflare’s Security, Networking, and Developer Platforms.
- Lead or oversee technical onboarding and implementation while serving as the primary executive and engineering contact.
- Own discovery, demonstrations, onboarding, technical health, risk, and expansion strategy throughout the customer lifecycle.
- Monitor customer health scores and telemetry, resolve integration bottlenecks, and drive rapid time-to-value.
- Carry a variable quota tied to new business acquisition and/or account growth, including adoption, retention, cross-sell, and up-sell opportunities.
- Lead technical Quarterly Business Reviews that translate platform capabilities into return on investment for C-level executives.
- Maintain trusted technical relationships from onboarding through maturity, renewal, and expansion.
- Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; required years vary by leveling.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Proven experience in a quota-carrying or revenue-aligned environment and understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, including the ability to communicate with C-suite business leaders.
- Bonus: hands-on experience with Cloudflare’s developer platform and AI ecosystem, including Workers AI, AI Gateway, and Vectorize.
- Bonus: experience with prompt engineering, LLM orchestration, or Retrieval-Augmented Generation architectures.
- Bonus: proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions.
Benefits
- Medical/Rx, dental, and vision insurance
- Flexible Spending Accounts and Commuter Spending Accounts
- Fertility and family-forming benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short- and long-term disability insurance, life and accident insurance
- 401(k) Retirement Savings Plan and Employee Stock Participation Plan
- Flexible paid time off and parental, pregnancy health, medical, and bereavement leave programs
- Based in Detroit, MI; applicants reaching the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub
- Eligible for Cloudflare’s equity plan and variable incentive compensation, with no specific compensation amount stated
Tech Stack
Categories
About Cloudflare
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.