about 2 hours ago
Responsibilities
- Design, build, and iterate on AI agents and applications for customer success.
- Scope and prioritize development tasks based on high-leverage opportunities.
- Consider customer perspectives when creating tools and experiences.
- Define success metrics and track outcomes post-launch.
- Understand business context to inform technical decisions.
- Select appropriate technologies and write maintainable code.
- Collaborate with DevOps and Security for reliable deployment.
- Drive user adoption through training and documentation.
Requirements
- 5–8+ years of software engineering experience with production systems.
- Proven track record of owning outcomes and prioritizing effectively.
- Strong product instincts to identify high-leverage opportunities.
- Obsession with customer experience and iterative feedback.
- Ability to reason about cost-to-serve and efficiency tradeoffs.
- Proficiency in at least one modern programming language, preferably Python.
- Experience with LLMs and agent frameworks, including prompt engineering.
- Comfort with APIs, webhooks, and data transformation.
- Familiarity with CRM platforms, especially Salesforce, is a plus.
- Self-directed and proactive in identifying and solving problems.
Benefits
- Hybrid work schedule to promote collaboration.
- Amenity-filled office spaces in key locations.
- Competitive pay and equity for eligible positions.
- Comprehensive healthcare, dental, and vision insurance.
- 401k savings plan with a 4% match and immediate vesting.
- 16 weeks of paid parental leave after one year of employment.
- Professional growth opportunities and annual L&D budget.
- Company perks program with various discounts.
- Financial guidance program for personal finance management.
- One month work from anywhere policy.