Bitwarden

Implementation Engineer, Customer Support (APAC)

Bitwarden
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3 months ago
Remote, APACMid Level

Responsibilities

  • Serve as a subject-matter expert for Bitwarden and its product portfolio.
  • Lead customer proof-of-concept trials, new deployments, and integrations of Bitwarden containerized services.
  • Advise enterprise customers on industry best practices and solve current or anticipated technical issues.
  • Guide customer implementations, technology-stack integrations, and general security considerations.
  • Collaborate with Sales, Engineering, and Product teams.
  • Plan, develop, and present live technical product demonstrations tailored to customer use cases.
  • Document and share customer feedback with Bitwarden teams.

Requirements

  • Demonstrated experience in a previous technical position such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer.
  • Equivalent education or demonstrable technical skills may be accepted.
  • Familiarity with several listed operating systems, container technologies, identity platforms, cloud providers, networking technologies, SSO, SCIM, TLS/SSL, PKI, and APIs.
  • Excellent English, grammar, problem-solving, communication, project-planning, and time-management skills.
  • Empathy, customer advocacy, teamwork, knowledge-sharing, and a desire to support Bitwarden users.
  • Ability and desire to work remotely.

Benefits

  • Fully remote work for someone located in the APAC region.
  • Opportunity to become an expert in security and open source software technologies.
  • Supportive, globally distributed, diverse, and collaborative team.
  • Professional development and growth opportunities, including the #growth-club.

Tech Stack

AWSAzureBashCloudflareDockerGoogle Cloud PlatformiOSKubernetesLinuxmacOSPowerShellSQLWindows

Categories

Solutions Engineering
Bitwarden

About Bitwarden

201-500 employees

Bitwarden builds open-source security software for storing and sharing credentials and other secrets, used by individuals, developers, and enterprises. Its products include a cross-platform password manager, an enterprise secrets manager, and passkey/passwordless features, sold via subscriptions with free and paid plans. Founded in 2015 and headquartered in Santa Barbara, California, Bitwarden serves millions of users worldwide and operates as a privately held company.

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