8 months ago
London, United KingdomMid Level
Responsibilities
- Own end-to-end technical onboarding for enterprise customers, including EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
- Design and build custom clinical workflows with clinical and operational stakeholders using hands-on coding.
- Diagnose and resolve complex technical issues across the stack while coordinating with Engineering and customers.
- Build tooling, scripts, and automation to make deployments faster, more reliable, and easier to scale.
- Provide field intelligence to Product and Engineering to inform the roadmap.
- Document processes, train users, and build internal knowledge so customers can operate independently.
Requirements
- 4+ years of experience in forward deployment, implementation engineering, or a customer-facing technical role, ideally in SaaS, healthtech, or enterprise software.
- Ability to write code using Python, JavaScript, SQL, or comparable tools.
- Strong working knowledge of SAML, OIDC, SCIM, and ideally FHIR and HL7 integration protocols.
- Experience owning ambiguous, high-stakes technical problems end-to-end.
- Strong communication skills for explaining complex integration issues to both technical and clinical stakeholders.
- Experience working embedded with enterprise customers or health systems is preferred.
Benefits
- Equity from day one.
- £500 personal development budget.
- Dedicated wellness days and birthday off.
- Hybrid work environment with 3 days in the office.
Tech Stack
Categories
Forward Deployed
About Heidi
Heidi builds an AI care partner for clinicians that automates documentation and workflows, including an AI medical scribe, Evidence for point‑of‑care research, and Comms for patient coordination. It sells a freemium and enterprise SaaS platform to healthcare providers and health systems. Headquartered in Melbourne and privately held, Heidi reports supporting over 2.7 million patient interactions each week in 110 languages across 190 countries.