12 hours ago
Remote, United StatesSenior
Responsibilities
- Perform advanced troubleshooting and root cause analysis for ServiceNow platform issues.
- Troubleshoot and resolve issues involving CSM, integrations, portals, and other ServiceNow modules.
- Develop, configure, support, and maintain ServiceNow modules and custom applications.
- Support and maintain integrations between ServiceNow and external systems.
- Lead, coach, and mentor software engineers delivering customer professional services projects.
- Collaborate with stakeholders and end users to understand requirements and deliver ServiceNow solutions.
- Participate in platform upgrades, cloning, patching, and performance optimization initiatives.
- Follow ServiceNow development and configuration best practices and internal code standards.
- Document technical solutions, workflows, and issue resolutions.
- Perform deployments.
Requirements
- ServiceNow Certified System Administrator certification is required.
- ServiceNow Certified Application Developer or CIS-ITSM certification is required.
- Experience with ServiceNow CSM and custom application development is required.
- Ability to perform advanced troubleshooting, integration support, platform maintenance, and deployment for complex ServiceNow projects.
- Ability to lead, coach, and mentor software engineers.
Benefits
- Official ServiceNow training and support toward multiple certifications.
- Collaborative and inclusive workplace with professional growth opportunities.
- Emphasis on work-life balance and a culture that values creativity, diversity, and employee input.
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.