1 day ago
Remote, United KingdomSenior
Responsibilities
- Partner with Account Executives on opportunity qualification, demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
- Lead technical discovery and product sales by understanding customer communications needs and recommending best-practice solutions using Twilio APIs.
- Design, demonstrate, and present technical architectures and creative solutions for customer business challenges.
- Build and deliver interactive customer product demonstrations for Twilio Communications Products.
- Develop trusted relationships with technical and nontechnical stakeholders and anticipate customer concerns.
- Contribute to the Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations.
Requirements
- 5+ years of pre-sales experience selling complex technical products, or 3+ years of professional experience supporting technical products with customer-facing delivery or consulting experience.
- Strong communication, presentation, storytelling, and audience-confidence-building skills.
- Ability to understand customer communications needs and guide customers to technical solutions.
- Previous software development experience or working knowledge of backend technologies, web development, frontend frameworks, or REST APIs.
- Bachelor’s and/or Master’s degree in a technical discipline such as Engineering, Mathematics, or Computer Science, or equivalent practical experience.
- Familiarity with cloud platforms and cloud application architecture is desired.
- Experience in Telecom, SIP, Contact Center, or Security is a plus.
- Experience with sales methodologies is desired.
Benefits
- Remote-first work arrangement based in the United Kingdom, with approximately 10% travel and occasional in-person team, off-site, or customer meetings.
- Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
- Employee volunteering and donation support.
Categories
Solutions Engineering
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.