Responsibilities
- Define and implement observability strategies, standards, and governance across applications and platforms.
- Design and maintain monitoring, alerting, dashboards, and reporting using Dynatrace or equivalent platforms.
- Establish SRE practices covering SLIs, SLOs, error budgets, symptom-based alerting, and reliability governance.
- Partner with engineering and product teams to improve system reliability, performance, and operational maturity.
- Develop standards for tagging, ownership, dashboard design, access management, and alerting governance.
- Coach teams without specialized observability expertise and provide knowledge transfer.
- Lead technical workstreams, prioritize initiatives, and ensure delivery within timelines and budgets.
- Analyze distributed systems and troubleshoot production issues using monitoring and tracing data.
- Promote documentation, operational rigor, and continuous improvement across distributed engineering teams.
Requirements
- Significant Site Reliability Engineering experience in large-scale production environments.
- Deep understanding of SLIs, SLOs, error budgets, and symptom-based alerting.
- Expertise with enterprise observability platforms such as Dynatrace, Datadog, New Relic, or AppDynamics.
- Strong experience with APM, RUM, monitoring agents, instrumentation, alerting strategies, RBAC, SLO management, tagging, and governance models.
- Strong knowledge of OpenTelemetry and distributed tracing in composable, microservices-based architectures.
- Hands-on production experience with AWS and Kubernetes.
- Experience with infrastructure and operational automation, including Terraform, Bash scripting, and Python scripting.
- Experience with CI/CD tools such as GitLab CI or equivalent pipeline and workflow platforms.
- Demonstrated ability to lead technical initiatives and workstreams in complex operational and agile environments.
- Strong stakeholder management, collaboration, documentation, organizational, and communication skills.
- Excellent communication skills in both French and English.
- Experience monitoring and supporting Java Spring Boot applications, e-commerce platforms, high-transaction environments, enterprise observability frameworks, or consulting engagements is preferred.
Benefits
- Full-time position based in Canada.
- Salary range of $100,000–$150,000 CAD annually, depending on experience and location.
- Comprehensive insurance coverage with Gold, Silver, or Bronze module options, including short- and long-term disability coverage, effective after three months of continuous service.
- Virtual healthcare through Dialogue via Sun Life, an Employee and Family Assistance Program, and mental health support.
- $500 Personal Spending Account for eligible healthcare, gym memberships, public transit, office supplies, or RRSP contributions.
- RRSP retirement plan with 100% employer matching through a DPSP up to 4%; RRSP contributions can begin immediately and DPSP contributions after three months, with DPSP vesting after 24 months.
- Flexible vacation policy, including five days during the probation period and prorated vacation for the remainder of the year.
- $30-per-month personal technology reimbursement available from day one.
- Winter holiday closure and flexible scheduling, including eligible Friday afternoons off when weekly hours are completed.
- Accessibility accommodations are available throughout the interview process.
Tech Stack
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About Valtech
Valtech is the experience innovation company. We orchestrate AI around the experience to unlock trapped enterprise value. In a world where ‘the best’ race toward ‘best practices’, we help enterprises break through and leap ahead, combining data, AI, creativity and technology to achieve true experience innovation. Solutions designed to achieve the exceptional: Experience elevation Commerce acceleration Enterprise transformation Data & AI evolution Marketing creativity & performance We work with global enterprises across retail, financial services, manufacturing and distribution, mobility, health, luxury and travel, serving clients who need a consolidated partner, not another vendor. Led by Olivier Padiou, CEO, Valtech is a network of 6,000+ people in 80+ offices across 25+ countries, including the US, UK, France, Germany, India, Canada, Brazil and Singapore. We exist to create a better way to experience the world.