7 hours ago
Remote, Argentina +2 moreMid Level
Responsibilities
- Update existing client integrations and implement new features, including pilot programs, to support Customer Success deliverables.
- Troubleshoot and resolve client inquiries involving data feeds, API calls, server responses, CSS, and client-side HTML/JavaScript applications.
- Communicate client feedback to Product Management to help define product improvements and new features.
- Resolve client issues independently or in partnership with Customer Success, Account Management, Engineering, and other teams.
- Own and drive external client projects and internal improvement projects, including upgrades, tools, and documentation.
- Manage quality assurance and testing activities for clients.
Requirements
- Bachelor’s degree or practical equivalent experience.
- At least 2 years of experience in a client-facing technology role.
- Proven problem-solving skills and the ability to explain technical concepts to technical and non-technical audiences.
- Ability to analyze data sets for issue resolution and optimization.
- Knowledge of HTML, JavaScript, XML, CSS, and SQL is a plus.
- Fluency in English.
Benefits
- Company-paid medical insurance and mental health programs, plus five undocumented sick-leave days per year.
- Internal events, meetups, conferences, workshops, Udemy access, language courses, and company-paid certifications.
- 20 working days of paid vacation and local bank holidays.
- 100% remote work mode.
- Internal Mobility Program and opportunities for professional growth.
- Friendly, collaborative environment with an open-door policy and regular team-building events.
Tech Stack
Categories
Solutions Engineering
About Ciklum
Ciklum is an IT services firm that builds custom digital products and provides nearshore engineering teams, QA, DevOps, data analytics, and UX for enterprises and high-growth startups. It operates a services model spanning product engineering, e-commerce solutions, and managed delivery centers. Founded in 2002 and headquartered in London, the privately held company serves global clients including Just Eat and Zurich Insurance.