Developer Support Engineer
Braintrust2 months ago
Base Salary
$157k - $205k/yr
Responsibilities
- Diagnose, troubleshoot, and resolve API and SDK issues in customers’ Python or TypeScript codebases.
- Reproduce customer-reported bugs, identify likely causes, and collaborate with Engineering on fixes.
- Own technical support communications with developers primarily through Slack and email.
- Write and maintain knowledge-base documentation.
- Improve developer experience through better tools, documentation, and support workflows.
- Write scripts, fix bugs, and contribute to internal support tooling.
- Relay customer feedback to Product and Engineering to inform roadmap priorities.
- Participate in on-call rotations for critical customer issues and local holiday coverage.
- Mentor cross-functional peers and guide support processes and escalation handling.
- Develop and champion approaches to improve developer experience and product reliability.
Requirements
- At least one year of experience supporting developer-facing products in a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar customer-facing role.
- Ability to write, debug, and reason through Python and/or TypeScript codebases.
- Ability to quickly learn and reason about APIs, SDKs, and developer tools.
- Strong ownership of technical problems through customer resolution.
- Clear, empathetic communication, particularly when explaining complex technical issues.
- Curiosity about LLM use cases and interest in making AI more measurable, reliable, and trustworthy.
- Bonus: experience with developer tools, ML infrastructure, or observability platforms.
- Bonus: familiarity with OpenAI, Anthropic, or similar LLM APIs.
- Bonus: experience with datasets, evaluation metrics, or prompt engineering.
- Bonus: experience with support tooling, documentation, or product-led growth initiatives.
- Bonus: experience as a senior technical team member or tech lead in a high-growth environment.
- Bonus: production code contributions fixing customer-impacting issues in backend services, SDKs, or infrastructure.
- Bonus: cloud certifications or equivalent experience troubleshooting containerized environments such as Terraform and Kubernetes.
Benefits
- Medical, dental, and vision insurance.
- Daily lunch, snacks, and beverages.
- Flexible time off.
- Equity, competitive salary, Wi-Fi stipend, and cellphone stipend.
- Preferred location is the San Francisco metro area for hybrid in-person collaboration, with flexibility for experienced candidates who can work matching timezone hours.
Tech Stack
Categories
Solutions Engineering
About Braintrust
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them. Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.