1 day ago
Bengaluru, IndiaSenior
Responsibilities
- Design and implement scalable AI infrastructure agent solutions integrated with ServiceNow for incident handling, request fulfillment, and workflow orchestration.
- Develop interfaces between analytics platforms and ServiceNow modules for data exchange, monitoring, and operational reporting.
- Optimize AI agent performance using operational metrics and user interaction data to reduce resolution time and improve reliability.
- Configure and extend ServiceNow for intelligent routing, prioritization, knowledge suggestions, and other AI-driven automation.
- Create technical designs, runbooks, and standards for deploying, scaling, and maintaining solutions across hybrid environments.
- Implement monitoring and alerting, tune data pipelines and integrations, and provide advanced troubleshooting and root-cause analysis.
- Embed access control, logging, and data protection practices in collaboration with security and compliance teams.
- Guide peers, evaluate emerging tools and ServiceNow capabilities, and demonstrate operational improvements to business and operations stakeholders.
Requirements
- Eight to ten years of experience designing and implementing enterprise-grade infrastructure solutions, with emphasis on AI-powered automation.
- Expert hands-on proficiency with ServiceNow configuration, customization, and integration, including incident management, request management, and workflow capabilities.
- Deep analytics experience involving data modeling, metric definition, and insight generation.
- Strong programming and scripting skills in common enterprise languages for connectors, automation scripts, and integrations.
- Advanced experience with monitoring and observability tools for analyzing performance, reliability, and user experience.
- Native-level English fluency for documentation, technical discussions, and stakeholder presentations.
- ServiceNow Certified System Administrator or an equivalent AI and analytics certification.
Benefits
- Hybrid work model with collaboration and documentation practices designed to support productivity without requiring travel.
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.