Senior Solution Architect (Consumer Goods Cloud/Trade Promotion Management)
Salesforce3 days ago
Responsibilities
- Serve as a trusted advisor and strategic Salesforce product and platform expert for enterprise customers.
- Lead one or more workstreams across complex customer engagements and drive program vision, strategy, and execution.
- Conduct discovery sessions, define business requirements, write user stories, and produce system and functional designs.
- Define system architecture landscapes, identify gaps between current and desired states, and deliver comprehensive solutions.
- Document business processes and wire-frame system designs using process flows, UML, and sequence diagrams.
- Manage customer expectations, negotiate complex solutions, identify risks, and drive issues through resolution.
- Guide customers and colleagues in deploying emerging technologies and agentic delivery approaches.
- Review project and program direction, approaches, and artifacts to keep solutions maintainable and programs on track.
- Collaborate with Customer Success, Product, customers, and third-party partners to achieve business value.
Requirements
- 10+ years of relevant experience delivering enterprise-level projects across the full software development life cycle.
- 3+ years of Consumer Goods experience, including practical Consumer Goods Cloud experience and deep understanding of Retail Execution and Trade Promotion Management.
- Extensive experience configuring and customizing the Salesforce platform.
- Experience with AI toolchains such as Claude, Cursor, and Elements Cloud, and the ability to drive agentic delivery.
- Expert experience defining system architecture landscapes, identifying gaps, and delivering solutions aligned to business outcomes.
- Experience leading discovery, defining requirements, writing user stories, documenting processes, and creating system and functional designs.
- Strong presentation, written communication, verbal communication, facilitation, problem-solving, and stakeholder-management skills.
- Experience contributing to large-scale enterprise implementations with multiple workstreams.
- Preferred qualifications include a bachelor's degree in technology, engineering, or a related quantitative discipline, or equivalent demonstrable work experience.
- Preferred qualifications include Salesforce certifications or accreditations such as CG Cloud and REX Accreditation, consulting experience, and demonstrated agile delivery and customer or partner success results.
Benefits
- Travel of up to 50% is required.
- Salesforce offers time-off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.