3 hours ago
London, United KingdomMid Level
H1B Sponsor
Responsibilities
- Resolve complex customer challenges involving architecture, performance, recovery, security, and best practices for operating Factory’s platform.
- Represent customer needs to product management and engineering teams and ensure feedback informs the product.
- Develop internal tools for performance benchmarking, diagnostics, automation, and operational improvement.
- Create deployment and operational excellence playbooks.
- Collaborate with customer success, growth, and engineering on scalable processes and dashboards.
- Help improve the scalability and operational excellence of Factory’s product.
Requirements
- Demonstrated technical experience in programming, production operations, infrastructure, or related areas.
- Proficiency in one or more modern programming languages such as Python, Go, Java, C++, or JavaScript/Node.js.
- Experience administering large-scale production environments, including hardware, operating systems, networks, firewalls, load balancers, and cloud platforms.
- Strong written and verbal communication skills.
- Genuine interest in helping people and advocating for customer success.
- Ability to investigate and solve problems calmly and effectively in real time.
- Ability to rapidly learn new technical skills and adapt to emerging technologies.
- Strong teamwork skills and sound judgment about when to seek help or collaborate.
- Experience with AI/ML or enterprise software, particularly B2B SaaS, is desirable.
- Startup or high-growth experience building processes and tools from scratch is desirable.
- Familiarity with observability tools, automation frameworks, or CI/CD pipelines is desirable.
- Basic coding or scripting ability beyond a primary language is desirable.
About Factory
Factory is an AI research lab, bringing autonomy to software engineering with Droids.