5 months ago
Base Salary
$175k - $230k/yr
Responsibilities
- Own end-to-end execution of AI agent builds for enterprise customers from initial scoping through launch and iteration
- Write and maintain agent-building artifacts such as AOPs and configure agent behavior for quality, reliability, and business outcomes
- Configure and validate guardrails for safe, compliant, and predictable agent performance
- Set up, test, and validate customer integrations, including ticketing systems, tools, and workflows
- Interface with senior customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines
- Translate customer needs into internal documentation and provide feedback to Engineering for platform improvements
- Partner with Agent PMs, Agent Success, Engineering, Design, and Go-To-Market teams to deliver repeatable agent builds
Requirements
- 5+ years of relevant experience in a technical customer-facing role such as solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, or technical product/PM
- Strong technical foundation with the ability to write code, work with APIs, and build and validate integrations end-to-end
- Experience delivering production-grade customer solutions requiring structured execution, testing, validation, and iteration
- Ability to communicate with senior technical stakeholders, translate requirements into implementation plans, and drive delivery
- Comfort working in fast-moving and ambiguous environments
- Preferred: experience building with or around LLMs or AI agents, including prompting, evaluation, guardrails, tooling, or workflow design
- Preferred: experience with enterprise SaaS integrations, ticketing systems, CRM, data pipelines, and related security or compliance considerations
- Preferred: Computer Science, Engineering, or Math degree, or equivalent technical experience
- Preferred: strong product instinct, including writing PRDs, defining success metrics, and contributing customer insights to the product roadmap
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401K or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time, in-office work arrangement
Categories
Solutions Engineering
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.