Forward Deployed Engineer - Public sector, Non-profit and Education
InformaticaResponsibilities
- Develop AI agents and experiences that take actions for customer organizations.
- Design prompts, reasoning flows, tool calls, and integrations using Salesforce’s agentic AI platform and current LLM techniques.
- Own technical components from architecture selection through deployment, validation, and production observability.
- Build and integrate data pipelines using Salesforce Data 360, Snowflake, Databricks, and customer data platforms.
- Model data, ship pipelines, validate outputs, and maintain agent performance dashboards and customer KPI reporting.
- Contribute to proofs of concept and MVPs that progress from concept to deployment quickly.
- Co-build solutions with customers and partners, provide enablement, and share best practices.
- Identify platform gaps, edge cases, and field insights for senior engineers and product teams.
- Partner with Deployment Strategists to translate customer challenges into deployable agentic solutions.
- Experiment with emerging AI tools, models, and frameworks and share learnings with teams and customers.
- Travel approximately 25% to work directly with customers.
Requirements
- At least 3 years of software engineering or technical delivery experience.
- At least one production system that can be demonstrated and discussed, ideally involving AI technology, full-stack development, or frontier models.
- A degree in Computer Science or a related field.
- Required prior customer-facing technical delivery experience in consulting, professional services, or forward deployed engineering.
- Fluency in at least one of Python, JavaScript, TypeScript, Java, or Apex.
- Hands-on experience with LLMs and prompt engineering.
- Deep enough understanding of data modeling, APIs, and integration patterns to design them.
- Ability to collaborate effectively with sales teams and customer architects.
- Ability to ship quality code and evaluate AI outputs with engineering rigor.
- Salesforce platform experience or certifications such as Administrator, Platform Developer I, or Agentforce Specialist is preferred.
- Familiarity with LangChain, LlamaIndex, and orchestration patterns is preferred.
- Hands-on experience with Snowflake, Databricks, or BigQuery is preferred.
- Experience in data engineering, platform architecture, or headless deployments is preferred.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- The role includes approximately 25% travel and direct work with customers.
- Salesforce provides an inclusive recruitment process and reasonable accommodations for applicants who need them.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com